Eddie is continually assisting residents—from setting up Kindles to phones to computers. He rebuilt the computer lab that is available to residents in Rose Schnitzer Manor so there is always working technology accessible to our seniors.
Eddie has also helped the human resources team with their technology needs, said Human Resources Director Geneva Dougal. “Eddie understands the challenges and viewpoints of the different departments and role of the entire organization in a way that few people on campus can do. He uses his understanding to work well with each department and create win-win solutions. Plus, he is just a nice guy.”
A snowstorm in late December 2021 left many caregivers who lived in the hills struggling to get to work. Eddie set up a call system to make it easier than previous years for both dispatchers and caregivers to connect for rides. Eddie’s system relied upon an auto transfer to the relevant people, so caregivers only had to call one phone number, which greatly improved efforts behind dispatching rides to get them to Cedar Sinai Park. And Eddie didn’t just manage the technology. Once the dozens of calls from caregivers began coming in, he hopped in the Cedar Sinai van to pick people up, delivering them to work, and then taking them home at the end of their shift.
Gaming as a small boy growing up in Portland pushed Eddie towards tech, but it was the motivation to customize his Android phone that really ignited his passion. While at Beaverton High School, Eddie’s parents said he couldn’t have a phone until he was able to pay for it himself.
“So, I started working at Cedar Sinai Park,” said Eddie. “And I learned how to hack my phone so I could do tricks with it, and then I wanted to do that with other stuff. My interest cascaded from there.
“My favorite thing is to find inefficiencies in people’s workflow and create solutions to make their day,” said Eddie. “If I can find a solution to make their everyday better, they’re happier, and then we can provide better service to our residents. Whether it’s a small task like creating an Excel spreadsheet to auto-calculate, or a big one like automating entire workflows, I like to help people be happier.”
Recently, Eddie has taken on several projects of his own accord just because he knows what it’s like to walk in others’ shoes and he wants to boost efficiencies. One success includes creating a computer application that allows the front desk upstairs in Rose Schnitzer Manor to better communicate with the kitchen downstairs regarding “to go” orders received from residents. And Eddie is in the process of building, from scratch, a kiosk for servers to send food orders directly to the kitchen so they can stay in the dining room and attend to residents’ needs while the food is prepared.